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Terms and Conditions

Terms and Conditions of Sale

Dear Customer,
We inform you that the General Conditions of Sale, below, in compliance with the regulations in force for consumer protection, indicate the conditions and methods for buying products of interest to you online in a safe, easy and convenient manner from the NEW STOCK INGROSSO TESSUTI website, hereinafter referred to as the Seller. We therefore invite you to read and accept these conditions so you can proceed with your purchase.

I. PURPOSE

These General Conditions of Sale regulate the sale of products marketed by the Seller to consumers and users who are buying for purposes inherent to their business activity.

These General Conditions are effective from the date of acceptance of the same by the customer on the site, which to all intents and purposes is valid as acceptance pursuant to Article 1341 of the Italian Civil Code.

The company reserves the right to modify these General Conditions of Sale at any time by posting them on the site.

Any contractual or non-contractual liability on the part of the company for direct or indirect damage to persons and/or property caused by the non-acceptance, even partially, of an order is excluded.

II. PURCHASING METHOD

The purchase of products is made by accessing the site and registering. For each of the products, a description containing the products' main characteristics is available on the site. All purchase support information is intended as general information material.

It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in colour, size and accessory products from what is shown in the picture.

The correct receipt of the order is confirmed by the Seller by means of an automatic reply via e-mail, sent to the e-mail address disclosed by the customer upon registration. This confirmation message will contain an "order number", to be used in the case of any communication with the company. The message will report all the data entered by the customer, who undertakes to verify the correctness of the same and to promptly make any corrections known.

In case of non-acceptance of the order, the Seller guarantees to notify the customer promptly.

III. PAYMENT METHOD

All prices on the site are to be understood as prices to the public and, therefore, inclusive of VAT.

Prices may vary without prior notice and the only correct price is what is indicated upon confirmation of the order.

Subject to price promotions and for certain products, the Seller reserves the right to accept orders by reducing the quantity, subject to the customer being notified and accepting, failing which the order shall be considered cancelled.

In cases of purchasing goods via the "credit card" payment method, at the same time as finishing the online transaction, the reference bank will only authorise the sending of the amount relating to the purchase made. The amount relating to the dispatched goods, also partially, will effectively be charged to the customer's credit card only upon delivery of the material ordered to the courier.

For further information or to receive support, you can contact the seller or the Customer Support team directly at the phone number 0574 605965 during the times indicated. The cost of the call is 12 cents per minute from a landline and variable depending on your operator from a mobile phone.

The goods are sent only after acceptance of the order and receipt of the payment.

In case of order cancellation, both by the customer and in the event of the seller not accepting the order, the order will be cancelled and the amount sent will be issued (issue times depend exclusively on the banking system). Once the transaction has been cancelled, the seller cannot be held liable for any damages resulting from the issue of the amount sent by the banking system.

The seller reserves the right to ask the customer for additional documents proving ownership of the credit card. If the documentation is not sent, the seller reserves the right not to accept the order.

Transaction security is guaranteed by a data encryption system (SSL) and direct, protected and certified links.

IV. DELIVERY METHOD

For each order placed, the seller issues a sales document for the material shipped. For the issuance of the invoice, the information provided by the customer upon ordering shall prevail. The customer may request a copy of the invoice or tax receipt within three months of its issue.

Delivery costs are borne by the customer and are indicated when placing the order.

No responsibility can be attributed to the seller in case of delay in the execution of the order or in the delivery of what has been ordered. Upon delivery, the customer is required to check:

- that the packaging is intact, not damaged, wet or otherwise altered;

- that the number of packages corresponds to the number indicated in the transport document.

Any damage to the product or packaging, or a mismatch from what is indicated in the document, must be immediately reported to the courier by placing WRITTEN RIGHT OF SCRUTINY on the courier's proof of delivery. Once the courier's document has been signed, the customer will not be able to make any objection about the external characteristics of the delivered goods.

In case of failure to collect the material in storage at the courier's warehouses within 5 working days due to the repeated impossibility of making a delivery to the address indicated by the customer when ordering, the order will be cancelled.

WITHDRAWAL & LEGAL WARRANTY

See details "Right of withdrawal"

See details "Legal Warranty"

APPLICABLE LAW

The sales contract between the customer and the seller is concluded in Italy and governed by Italian law. Unless otherwise stated, the relevant Italian law shall apply.

For the resolution of civil and criminal disputes arising from the remote conclusion of this sales contract, if the customer is a consumer, i.e. a natural person who buys goods for purposes not related to professional activity, or does not make the purchase indicating a VAT number reference in the order, the territorial jurisdiction is that of the Court of reference in the customer's town of residence; in all other cases, the territorial jurisdiction exclusively belongs to the Court of the Seller's head office

PRIVACY NOTICE ON PERSONAL DATA PROCESSING

PURPOSE: notice and request for consent pursuant to and for the purposes of Articles 13, 23 and 26 of Legislative Decree No. 196 of 30/6/2003 on data protection.

The seller informs you pursuant to and for the purposes of Article 13 of Legislative Decree No. 196/2003 that:

  • the above-mentioned Legislative Decree provides for a series of obligations for those who carry out "processing" (i.e. collection, recording, processing, storage, disclosure, dissemination, etc.) of personal data relating to other subjects, prescribing the duty to inform data subjects about their rights under the law and the characteristics of data processing;

  • your personal data requested and disclosed to us by you will be processed on the Seller's premises in compliance with the principles of necessity and relevance to the use of procedures, including computerised procedures, for legal and tax obligations with regards to performing contractual obligations;

  • The data controller is the seller. The data controller has its address for service for legal purposes at the registered office of the company itself. On the occasion of such processing, the data controller and the relevant persons in charge may become aware of the data that is to be processed in compliance with the obligations deriving from the privacy regulations and according to the principles of correctness;

  • processing is done using manual and/or automated systems used to save, manage, and transmit the details themselves, using logic strictly related to the purposes themselves, based on the details in our possession and with the commitment on your part to inform us promptly of any corrections, integrations, and/or updates;

  • excluding notifications and disclosures made in performance of legal and contractual obligations, the data provided to the undersigned will be used solely to fulfil legal obligations;

  • the nature of such provision is to be considered strictly necessary in relation to the purpose of the above-mentioned processing. The provision by you of the aforementioned data is necessary for the proper performance of the activities listed above;

  • any refusal implies the impossibility of correctly fulfilling contractual and legal obligations, compromising the continuation of the relationship established between the Parties;

  • at any time you may exercise your rights vis-à-vis the data controller, pursuant to Article 7 of Legislative Decree No. 196/03, namely:

    - knowing whether or not personal data concerning you exists and disclosure of the same in intelligible form;

    - being informed about the data controller, the purposes and methods of processing and the data processor, where applicable, the subjects or subject categories to whom or to which personal data may be disclosed;

    - obtaining the updating, rectification or integration of data;

    - obtaining the cancellation, transformation into anonymous form or blocking of the same;

    - opposing the processing of data for legitimate reasons, subject to the limits established by law;

    - opposing the sending of advertising material or material for carrying out market research or sales communication.

The complete text of Article 7 of Legislative Decree No. 196/2003 concerning the rights of data subjects is available on the website of the Supervisory Authority, www.garanteprivacy.it.